Customer Support Lead - Driving Customer Success
Ripl (www.Ripl.com) invites people with a love of helping people to lead our expanding team. We are passionate about helping small businesses and community organizations grow by leveraging the magic of social media.
As a Customer Support Lead, you will be the voice of the customer. You have a strong urge to continually deepen the connection with our customers, translating user experiences into solutions. You constantly seek to improve our product, our customers' experiences and the customer success team. You care deeply about our customers and making their pain points known across the entire Ripl organization. You offer creative solutions to scale the department and increase efficiency, while maintaining the highest quality of customer support. You own the vision for the customer support team and excel at implementation. You want to see your team grow, succeed and have a voice in the Ripl organization.
A Day in the Life:
This job might be for you if:
You want an early stage company, a green field that gives you the chance to make your vision a reality - building a world-class support organization You’ve been involved in all aspects of building this and love being the customer advocate.
You enjoy solving problems. You love taking on challenges and finding creative solutions. You’re not easily flustered. If you don’t know the answer, you’ll dig until you find it.
You love helping people. You find satisfaction with resolution. You are patient, level-headed and cool under pressure. Teaching someone something new makes you happy.
You pay attention to the details. You stay focused and nothing falls through the cracks on your watch. You have a way to measure success with each and every decision.
You communicate clearly. You write well. You’re comfortable explaining things to people in person and over email. You know the correct words to use with customers and why. You think through each and every word that you use.
You are motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with us and truly make a difference.
Technical and Subject Matter Expertise Qualifications for this Role:
About Our Team:
Ripl is a growing company preserving our startup roots as we become a leading social media marketing tool for small businesses and communities. We’re loving, passionate and resilient. We value courage, drive, and integrity - we all have lives outside of work that matter too, but we’ll go above and beyond to make Ripl great. We help every team member achieve their greatest potential and will continue to do so with every new hire. We design our company culture with intention, collaboration, experimentation, commitments and protocols.