<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy

Opportunities

IT Support Specialist at Lookout
Boston, MA, US

Lookout is a cybersecurity company for the post-perimeter, cloud-first, mobile-first world. Powered by the largest dataset of mobile code in existence, the Lookout Security Cloud provides visibility into the entire spectrum of mobile risk. Lookout is trusted by hundreds of millions of individual users, enterprises and government agencies and partners such as AT&T, Verizon, Vodafone, Microsoft, Apple and others. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, India, Sydney, Tokyo, Toronto and Washington, D.C. To learn more, visit www.lookout.com and follow Lookout on its blog, LinkedIn, and Twitter.

About Our Team:

The Corporate IT team at Lookout is here to keep our developers, engineers, and business units running at top efficiency. We keep technology out of the way and look how best to integrate it seamlessly into our day to day life in offices around the globe. From provisioning new equipment, maintaining security controls, or even building out new test environments from scratch in AWS, Corporate IT at Lookout enables our coworkers to do what they do best and leave taming the technology to us.

Key responsibilities:

  • Deliver amazing customer service and continue to build the brand of “Best in class IT”
  • Provide first level support for Lookout employees resolving laptop, mobile device, network, and A/V issues
  • Communicate effectively with both skilled and unskilled Mac users (and a very small group of Windows VM / PC users) via face-to-face, email, chat, and our helpdesk ticketing system
  • Provision and deprovision hardware, user accounts, software, and cloud­-based applications such as Okta, G Suite, and Zoom
  • Troubleshoot issues effectively – know when to use your resources and when to escalate
  • Assist with account management and purchasing for teams with Lookout
  • Identify ways to streamline common processes and ensure we maximize value within IT
  • Assist with other technical projects and tasks as needed

Requirements:

  • 3+ years experience in a technical role supporting macOS systems
  • Must be customer focused, approachable, and eager to help others
  • Interested in learning and taking on increasingly complex tasks
  • Strong organization and task management skills
  • Able to work independently and within a team environment
  • Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work

Bonus points:

  • Familiarity with managing SaaS applications such as Okta, G Suite, Zoom, or Zendesk
  • Familiarity with Active Directory administration
  • Familiarity with basic networking concepts and troubleshooting