Tech Lead, Customer Success Tools
As a Tech Lead at Remitly, you are a builder and a leader, responsible for taking on complex technical and customer problems and creating great products backed by great systems. We use cutting edge languages, tools, and frameworks to build applications and services on top of a scalable cloud architecture. Our startup work environment is fast-paced, mission-driven, and growing quickly.
A successful Tech Lead will lead engineers on the team with a focus on setting technical direction, hiring and developing your team members, leading technical reviews, and contributing directly by writing code to help the team meet its goals. You will be responsible for taking on complex projects and delivering value thru well architect and easy to use systems.
The Tech Lead for our Customer Success Tools (CST) team is responsible for the tools that our team of Customer Service representatives use to help customers with problems. Your team will be implementing new tools and workflows on Salesforce Service Cloud. The CST team is just getting started, and you will be creatively building experiments to make the Remitly customer service experience the best in Fintech!
Who we are:
Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are seeking team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own business decisions and outcomes. Does this sound like the place for you? Join us!
Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Remitly is an Everify Employer