<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy

Opportunities

IT Support Technician at JetClosing
Seattle, WA, US

About JetClosing:

We started with the knowledge and insight of a veteran title and escrow team, paired them with tech industry leaders, and gave them a clean slate – to build what title and escrow should be. We invented sophisticated back-office technology to streamline our closing process, and ensure every customer receives the same high level of service, every time. Then we created real-time views into that system with our mobile apps and desktop portal, so there’s no guesswork or uncertainty.

Our approach is simple. Title and escrow has transaction data, documents, and contacts. We know the transaction status. Why not share them, in real time, so we’re all on the same page? The results speak for themselves – our customers are our biggest fans.

Role & Responsibilities:

The IT Support Technician is responsible for effective provisioning, installation/configuration, operation and maintenance of end-user system hardware and software. Troubleshoot system and desktop software malfunctions and/or other unsatisfactory occurrences and provide analysis and recommendations for resolution and prevention.

Qualifications:

  • SaaS and Cloud hosted systems experience
  • Experience supporting email services on or off-prem
  • Ability to provide end user support for Windows and Mac desktop/laptop computing environments
  • Experience providing tier-1 and tier-2 Service Desk support
  • General TCP/IP networking experience
  • Office365 Administration, Azure AD/Active Directory experience, Intune, Exchange
  • Experience providing remote support and troubleshooting over the phone or with remote support tools
  • Ability to interact with peers in a professional manner and assist team members with varying degrees of technical experience
  • Excellent customer support and communication skills

Education & Preferred Skills:

  • Knowledge of VoIP and telephony systems
  • Inventory Tracking
  • PowerShell scripting
  • System Imaging
  • Exchange Administration
  • System Documentation
  • End-point security and administration
  • CompTI A+ or a more advanced certificate preferred
  • Knowledge and experience in information security preferred
  • Knowledge in cloud computing and telecommunications
  • Ability to work effectively both independently and in a team environment
  • Ability to work within a fast-paced and team environment while managing individual workload
  • Experienced with ITIL and ITSM
  • AWS Desktop support experience a plus
  • Bachelor’s degree in Information Technology or Computer Science preferred, or equivalent years of training and experience