<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy

Opportunities

Customer Success Manager at Skilljar
Seattle, WA, US

Skilljar is seeking an experienced Customer Success Manager to join our growing Customer Success team. The Customer Success department at Skilljar goes above and beyond to ensure our customers are successful. In this role, you will leverage your technical and account management skills to help mid-market and enterprise clients achieve their business goals.

We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

Responsibilities

  • Proactively manage customer relationships from launch hand-off through renewal and the entire lifecycle of the customer.
  • Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their short and long term business goals based on their unique use cases.
  • Develop strong relationships with customers as their trusted advisor throughout their entire lifecycle to create customer advocates/champions.
  • Act as an ongoing Program Manager and provide subscriptive guidance on how Skilljar can be leveraged to meet and exceed business goals.
  • Monitor the customer’s progress towards achieving their KPI’s.
  • Diagnose root causes and recommend corrective actions, if the customer is not achieving KPI targets.
  • Partner with a dedicated Account Manager to drive adoption and renewals through regular quarterly account reviews and business planning.
  • Align customer’s program roadmap with Skilljar’s product development roadmap to ensure success.
  • Collect customer product requests and contribute to agile prioritization through Skilljar’s development process. Provide ongoing recommendations and serve as the voice of the customer to internal teams.

Requirements

  • 3+ years in a customer success or account management role, preferably in an enterprise SaaS environment.
  • Proven ability to interact with and drive projects at C-level, VP, and Director client levels, collaborate with customers, and to set and manage expectations.
  • Strong knowledge of technical concepts to provide high-level guidance with implementation and solutions.
  • Exceptional interpersonal skills with a broad range of external and internal teams.
  • Ability to communicate effectively via phone, web conference, and in writing.
  • Ability to thrive in a highly ambiguous environment. Startup experience a major plus.
  • Understanding of enterprise-level information systems (ERP, CRM, etc).
  • US work authorization and criminal background check are required.
  • Ability to thrive in a highly ambiguous environment. Startup experience a major plus.
  • US work authorization and criminal background check are required.

The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the Customer Education Platform of choice for mid to large-sized enterprises. Trusted by leading global enterprise organizations like Cisco and Verizon, Skilljar’s SaaS platform empowers Customer Training and Enablement teams to successfully onboard, engage, and retain customers and increase product adoption throughout the customer journey.  We are a team of bright, passionate Skillets with Amazon roots and startup drive. Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place to be (come check out our 3-D laser printer). Apply to join us!
 
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
 
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.