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Opportunities

Fraud and Compliance Investigator (FCI) at Remitly
Cork, IE

At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. We want to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

Role Summary:

Our Fraud and Compliance functions are a cornerstone of our business and we are seeking an experienced Fraud Operations and Compliance Investigator to ensure the company adheres to internal policies, local jurisdiction, financial service laws and other applicable regulatory requirements. A Fraud and Compliance investigator performs a holistic review of account activity in order to identify any potential fraudulent activity together with the prevention and documentation of fraud patterns.

The ideal applicant for this role will have previous work experience within the online payments/ financial services industry and will be comfortable in an exciting and fast-paced start-up environment. A Customer-centric and open-minded approach to solving business problems will be a key attribute, in addition to thought leadership as well as a drive to help develop new ways of mitigating risk and optimizing our current processes. This exciting role is based at our Fraud and Compliance center of excellence located in our new office in Cork, Ireland. 

Responsibilities:

  • Reviews chargeback claims received from partner banks and identifies product, customer service, and investigation opportunities. 
  • Contacts customers and banking institutions to verify transactions, payment information, and to understand the reason for dispute and facilitate manual collection, if necessary. 
  • Escalates unusual account and transaction activity. 
  • Creates finding summaries to be reviewed with the global compliance team and with the Chief Compliance Officer for potential Suspicious Activity Report (SAR) filing.
  • Proactive fraud management to facilitate the prevention, detection, and forensic investigation of transactions. 
  • Provides support for customer escalations related to compliance and fraud.
  • Recommends product, process, and tool improvements for fraud and compliance vectors.
  • Works with the Fraud Analysts and Fraud Protection team to pilot new processes and tooling improvements. 

Who We Are:

Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $5 billion in annualized volume from its customers in the United States, United Kingdom, Canada, and Australia to loved ones throughout the world. As an innovative online money transmitter, Remitly is growing rapidly while maintaining high customer service, performance and compliance standards. Remitly is a licensed financial services company in the U.S., Canada, the United Kingdom, Australia, Singapore, and Ireland. Each of these jurisdictions requires, among other items, that Remitly maintain a comprehensive Anti-Money Laundering and Counter-Terrorist Financing program. In this role, you will be responsible for helping to detect suspicious transactions and auditing risk processes.

 

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.