<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy

Opportunities

Customer Protection Associate (Mandarin/Bilingual) at Remitly
Cork, IE

At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

 

Role Summary:

The Customer Protection Associate will oversee daily fraud screening and compliance workflows to ensure timely delivery of customer transactions. This role will be primarily responsible for investigating suspicious activity, escalating cases where regulatory reports may be required, and working upstream with internal tools teams to systematically eliminate unwanted activity from the Remitly platform. You will be a fluent Mandarin and English speaking team member and a key part of our operations team in Cork, Ireland helping to ensure a strong process for risk management and governance on fraud prevention and control. 

 

Responsibilities:

  • Monitors real time queues and identifies high risk transactions within the business portfolio such as fraud, theft and similar other risks
  • Determines best practices to support with the identification of transaction patterns and trends
  • Contacts customers and banking institutions to verify transactions and payment information
  • Support the resolution of customer transaction queries across multiple channels in a professional, timely and appropriate manner
  • Proven ability to work in fast paced dynamic environments
  • Flexibility with working from the office or from home

 

Key Qualifications:

  • At least two (2) years of experience in e-commerce, fraud prevention, quality control or related field or
  • Exceptional analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Excellent English communication skill both in speaking and writing. 



Preferred Qualifications:

Fluency in additional languages is preferred