Live Operations Specialist at Showdigs
Seattle, WA, US
We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join Showdigs to become an expert in addressing the most pressing needs and concerns of our network of real-estate agents, prospective renters, and property managers. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level.
About the Role
The Live Operations Specialist is a high-bandwidth, meticulously organized individual, who can juggle both issue resolution and concise communication. This position calls for a self-starter who wants to innovate and be part of a dynamic, fast-moving team.
Note: This role will require the ability to flex to off hour shifts such as mornings, evenings, weekends and holidays.
You're excited about this opportunity because you will...
Handle inbound issue resolution for Showdigs’s network of agents, prospective renters and property managers while maintaining a best in class experience in each and every interaction
Develop deep expertise in how Showdigs’s processes, systems, and resources work, and how to use them to drive positive outcomes
Demonstrate strong communication skills and relationship-building.
Address time-sensitive issues, such as payments, scheduling questions, agent or prospect issues, or troubleshooting by text and phone with tact and the utmost professionalism
We're excited about you because...
You have 1+ year(s) in customer experience, customer success or operations roles.
You're a highly motivated self-starter.
You have experience in fast-paced account management or customer service role
You have prior experience handling inbound customer issue resolution using email, phone, and chat.
You have expert communication and interpersonal skills
You have a service mindset--you love helping people.
You have high EQ and are adept at building relationships.
You are meticulously organized--you can juggle both issue resolution & concise communication.
You have no problem juggling multiple tasks.
You're an innovator--you're not afraid to challenge the status quo
You're a strategic thinker--you love thinking about new opportunities or process improvement.
You're a hustler with an entrepreneurial mindset and a bias to action.
You're comfortable in a rapidly changing environment.
You have a track record of maintaining a high level of professional maturity
Why you'll love working at Showdigs
We are a group of smart, humble and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
We are a technologically and data-driven business
We love solving problems, thinking creatively and trying new things
We believe in autonomy & taking initiative
We are challenged, developed and have a meaningful impact
We take what we do seriously. We don’t take ourselves seriously
We have a smart, experienced leadership team that wants to do it right & is open to new ideas
We offer competitive compensation packages and health benefits
You will be proud to say that you work for Showdigs and will know that the work you do brings joy to our clients every day
Founded in 2018 by seasoned entrepreneurs in the Real-Estate space, Showdigs is a Seattle-based technology company passionate about transforming the way people rent apartments. Showdigs is a location-based app that connects people with properties. The app crowdsources from a network of licensed real estate agents to provide on-demand showings for prospective renters, making the process fast, simple and cost-efficient for property managers.