At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.
You will lead our CS Program Management team to achieve amazing customer experiences. Our CS Program Managers are owners, responsible for customer and results across our global partner network and our most complex customer service escalations. This leadership role directly contributes to the organizational strategy of our support experiences. It's a highly collaborative role, partnering with partners across the company on strategic programs and building great relationships across teams, while leading and coaching the PM team to achieve meaningful results.
A typical day could include everything from 1:1 coaching conversations, to workshopping customer issues with teams around the company, and working with our operational teams to understand and improve complex processes.
You are someone who is passionate about building great experiences by testing, learning, and measuring your results. You will have experience in Customer Service or Operations leadership, and ideally have a background in business or partner management.
What You'll Do
Who You Are
Who we are
Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are seeking team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to manage our decisions and outcomes. Sound like the place for you? Join us.
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer