Are you a clear, concise, customer-centric writer? Can you translate complex answers to complex questions into easy-to-understand, customer-facing copy? Are you excited by the idea of helping immigrants navigate the immigration process more confidently and affordably?
Boundless Immigration is looking for a Technical Writer / Content Manager to join our Customer Operations team. In this role, you’ll be responsible for crafting both internal and customer-facing content such as manuals, DIY guides, templates, training materials, help center and knowledge base copy, scripts and canned responses for customer teams, copy for policy/process updates, and more!
We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.
In 2020, Boundless acquired RapidVisa to become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams. After four years of policy headwinds, we are at an inflection point, projecting to grow 3-4x every year through the Biden administration and to become the first brand in an industry that has never had one before.
As a Customer Content Manager, you’re able to easily manage and organize lots of information and can write clear, concise, and accurate documentation for our customers that supports an exceptional customer experience. You’re hyper-organized, juggling multiple projects at once, all while maintaining precise revision history. Your writing is user-friendly, and you’re able to learn complex concepts quickly, then able to communicate that information in engaging and understandable copy that maintains the tone and brand voice of Boundless and our partner company, RapidVisa.
What we’re looking for: