At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.
Who you are
As the Change and Process Manager supporting Remitly's operations in Managua, your role is to improve organizational effectiveness by implementing delivery and operational excellence practices across the organization. You will spearhead the transformation and improvement of change programs’ life cycles through advanced functional & process knowledge, and advanced product expertise to manage implementations. The Change and Process Manager will collaborate with the stakeholders and partners to analyze existing systems, programs, policies and procedures and administrative best practice in connection with Remitly business objectives and service and operational success.
Remitly strives to provide customers with the best experience and service possible so the ideal candidate will demonstrate strong, concise English writing skills and an understanding of the connection between compassionate customer care and the company’s success. This position is based in Managua, Nicaragua and requires strong collaboration with our Seattle team.
Key Competencies Required
Project Management - Possess an understanding of project management processes and procedures; capability to evaluate and articulate the impact of the identified risks on the project.
Risk Management - Proactively identify potential risks, understand & assess implications of identified risk, recommend mitigation plan and owners
Results/ Action- orientation - Display attention to detail, accuracy of work, sense of responsibility toward work and ability to accomplish projects and tasks in a timely manner
Stakeholder Engagement - Has strong relationship building skills and Customer-Service Orientation; understand clients' needs & business contingencies ; handle internal & external stakeholders
Decision-making - can take decisions independently & display maturity while making decisions
Change Management & Flexibility - Ability to adapt to change; manage complex tasks simultaneously; and manage stress on the job.
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer