At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.
As a Risk Leader for Customer Protection at Remitly's Managua site, your task will be to help transform the traditional global remittance industry, specifically through developing, managing and leading world-class Customer Protection teams (CPT as well as policy, process, and tool improvements). This includes managing, executing and continuously improving the ongoing Customer Protection support needed to meet service level agreements (SLA), quality and productivity targets; making key hiring decisions, implementing succession plans, developing people, and managing individual and team performance; leading and executing the operational direction of the site’s CP teams in support of company goals and initiatives; driving operational continuous improvement efforts leveraging teams and resources across the company; and providing project management as it relates to the operational support of current and future products, services and markets. This role will also be accountable for representing our customer and agent voices across the company to drive upstream improvements.
We are looking for exceptional people who are willing to roll up their sleeves in a fast paced technology start-up and be part of the transformation. The successful candidate must excel as a self-starter and work well with cross-functional teams. The Risk Leader will report directly to Managua´s Site Director. This position is based in Managua, Nicaragua.
What You’ll Do
Who You Are
Who we are
Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are seeking team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own business decisions and outcomes. Sounds like the place for you? Join us.
Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Remitly is an E-Verify Employer