The Legal Operations team at Boundless is tasked with oversight of the aspects of our business related to immigration law, acting as thought leaders, distilling the impact of policy changes to business stakeholders, ensuring timely and accurate customer communication, product compliance, and the management of our network of independent immigration attorneys ensuring efficiency and customer satisfaction. This team governs the production of customer-facing content and ensuring UPL compliance, producing opinion pieces that position Boundless as an immigration thought leader in the community, and managing our growing network of Immigration attorneys, a key piece of our operational process, evolving and enforcing standards, and owning the tracking of efficiency metrics to allow us to continue to scale with the business.
The Legal Operations Associate is a highly-organized, deeply detail-oriented member of our team. This role works on two key functions of Legal Ops, attorney-network operations and customer-facing compliance. In partnership with our customer facing teams, this role ensures UPL and ethics standards are met by training other customer facing teams and content writers about compliance and managing a UPL content clearance process. Work on the legal network side includes oversight of existing automated client assignments as well as a manual assign process and tracking against network KPIs including efficiency and CSAT metrics, providing coaching and, giving and collecting feedback from the network as necessary.
Key responsibilities include: