<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy

Opportunities

IT Specialist, User Services at Lookout
Netherlands

About Our Team:

Key responsibilities:

  • Deliver amazing customer service and continue to build the brand of “Best in class IT”
  • Provide first level support for Lookout employees resolving laptop, mobile device, network, and A/V issues
  • Communicate effectively with both technical and nontechnical users via face-to-face, email, chat, and our helpdesk ticketing system
  • Provision and deprovision hardware, user accounts, software, and cloud­-based applications such as Okta, G Suite, and Zoom
  • Troubleshoot issues effectively – know when to use your resources and when to escalate
  • Assist with account management and purchasing for teams with Lookout
  • Identify ways to streamline common processes and ensure we maximize value within IT
  • Assist with other technical projects and tasks as needed

Requirements:

  • 3+ years experience in a technical role supporting Windows or macOS systems
  • Must be customer focused, approachable, and eager to help others
  • Interested in learning and taking on increasingly complex tasks
  • Strong organization and task management skills
  • Able to work independently and within a team environment
  • Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work

Bonus points:

  • Familiarity with managing SaaS applications such as Okta, G Suite, Zoom, or Zendesk
  • Familiarity with Active Directory administration
  • Familiarity with basic networking concepts and troubleshooting
  • Familiarity with Jamf, VMWare WorkspaceOne, or other device management platforms.