Responsibilities:

• Provide timely support for our android product suite, by implementing technical solutions, fixing bugs, estimating, and delivering high quality solutions that secure hundreds of millions of users.
• Build strong relationships with customers and take ownership of the product requirements/escalations from customers.
• Be a team player and proactively monitor technical issues that impact the customers to provide solutions.
• Actively lead the deployment and release of the SDK.
• Work closely with product management & engineering teams to tackle challenging problems and provide timely support to customers.
• Perform and document root cause analysis and perform performance tuning of your solutions.
• Lead the efforts to keep the SDK up to date by promptly upgrading the dependent libraries.
• Work closely with the Support team to improve the support process and customer satisfaction.
• Collaborate with other mobile app teams and support them with the adoption of new platform features.

Requirements:

• You have at least 3 years experience building & shipping commercial mobile software for the Android platform.
• You have good knowledge of Kotlin and the Android SDK.
• You have good knowledge of Java and the Gradle build system.
• You have experience handling the complete support lifecycle from customer inquiry to triage, reproduction, fixing bugs or performing handoff for development, and resolution.
• You have demonstrated a track record of developing clean and maintainable code.
• You are well experienced with git, CI/CD.
• You have the ability to break complex problems down into smaller components that are loosely coupled and testable.
• You are comfortable performing testing and automation - unit, functional, integration, etc.
• You have exceptional organizational skills and ability to prioritize tasks.
• You possess stellar communication skills; able to work well with a smart, passionate and growing team.
• You enjoy working in a dynamic startup environment where everyday offers new challenges.
• You have a BS degree in Computer Science or a related field.

Bonus Points:

• Understanding of networking terminology & protocols.
• Experience with Security.
• Experience developing on iOS platforms.