<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy

Opportunities

Sr. ResWare Administrator - Team Lead at JetClosing
Seattle, WA, US

About JetClosing:

We started with the knowledge and insight of a veteran title and escrow team, paired them with tech industry leaders, and gave them a clean slate – to build what title and escrow should be. We invented sophisticated back-office technology to streamline our closing process, and ensure every customer receives the same high level of service, every time. Then we created real-time views into that system with our mobile apps and desktop portal, so there’s no guesswork or uncertainty.

Our approach is simple. Title and escrow has transaction data, documents, and contacts. We know the transaction status. Why not share them, in real time, so we’re all on the same page? The results speak for themselves – our customers are our biggest fans.

Job Summary:

We are looking for a detail orientated Application Administrator specializing in workflow configuration.  You will be working directly with the Manager of Operations Technology to maintain and improve various software applications used by our operations staff.  All of our software is connected in a cloud environment which gives us the ability to have instant communication between departments for order tracking and client follow up.  This position has two main areas of focus: team leadership for the operational application administrators and configuration specialist for our operations system. This position requires a high level of collaboration and leadership, ability to serve as an escalation point for complex issues, desire to troubleshoot issues, patient customer service demeanor, and a desire to seek out improvements in our software.

Responsibilities:

  • Team Lead:
    • Collaborate with the Manger of Operations Technology for support needs for releases
    • Utilize industry knowledge to anticipate processing issues and provide configuration recommendations to stakeholders and team members
    • Manage on call schedule and be the escalation point for any issues
    • Assist in the development of team members to advance their configuration abilities
    • Implement and assist in managing through any significant changes to ensure project goals are achieved

 

  • Resware Administration:
    • Use your operational and technical knowledge to help build and scale ResWare as our closing platform
    • Maintain and modify operational workflows and enhancements
    • Monitor helpdesk for operational questions
    • Follow a strict pathway of requirement gathering, testing, and training prior to any software changes
    • Track all work in task management system and enter weekly updates for anything being actively worked on
    • Upgrade/Hotfix Support

Qualifications:

  • Undergraduate degree with a high GPA or equivalent work experience
  • 2+ years of experience in configuration of ResWare
  • 3+ years of experience in the escrow and title industry
  • High proficiency in English, both written and verbal
  • Self motivated
  • Passion for innovation and disposed to continually seek process improvement
  • Work well under pressure, meet deadlines, organize workload and maintain accurate records
  • High level of proficiency with general office applications. (i.e.MS Word, MS Excel) and comfort with learning new applications as required
  • Inherent comfort level working in a startup environment where there are refinements, re-dos, level headedness, optimization, and future focused perspective

Perks and Benefits include:

  • Medical, Dental and Vision (Company sponsors 100% employee premium, 75% premium for dependents)
  • 401K with company contribution
  • Equity in the company
  • Transportation Stipend
  • Parental Leave
  • Generous Paid Time Off