Watchful’s Competitive Data Platform revolutionizes the way teams can access, consume & act on digital competitive intelligence data. Watchful has developed the industry’s most-advanced competitive intelligence solution, providing unprecedented and up-to-date access to competitive data, eliminating the need for traditional manual, sporadic and expensive data collection. The result is a modern, reliable and scalable solution that enables customers to become data-driven, reduce costs and fuel growth.
Founded late 2018, Watchful is serving several Fortune 500 companies
About This Position:
The Strategic Customer Success Manager (CSM) partners closely with executive leadership, Sales and Product teams to ensure Watchful's top-tier, enterprise customers achieve a significant return on investment and drive business success with our solutions.
With a focus on strategic enablement, the core function of this role is to provide best practices & synthesized, competitive insights to help drive user behavior and adoption in product as well as map Watchful’s solutions to existing customer workflows.
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Watchful.
Relationships & Health:
Enablement & Nurture: