<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy

Opportunities

IT Support Technician at JetClosing
Seattle, WA, US

About JetClosing:

JetClosing is the leading digital title and escrow company for real estate transactions. Through its innovative platform, JetClosing provides unprecedented transparency, security, and efficiency throughout the home closing process. JetClosing is changing the way customers have experienced title & escrow for the past 150 years and we are on a mission to make eClosings the norm for everyone from anywhere, any time. We have just begun to disrupt the $20B title & escrow industry. 

If you are a friendly and helpful “techie”, who loves to troubleshoot technical problems and help our people and systems run smoothly, JetClosing has a dream job for you.  As an IT Support Technician on our team, you’ll help onboard new employees with their tech setup, provide first-line helpdesk support in our Seattle office as well as for remote employees, and help administrate and troubleshoot our networks and software systems.  This is a ground-floor opportunity to learn and grow with a skilled and professional IT team in an exciting startup environment.

Role & Responsibilities:

An IT Support Technician is responsible for effective provisioning, installation/configuration, operation and maintenance of end-user systems, hardware, and software. You will help order, assemble, prepare, and deploy end-user hardware and software, and guide employees through their set-up and ongoing use.  You’ll troubleshoot hardware and software problems promptly and in a friendly and helpful way.  You’ll bring in other teammates when necessary to help solve issues you’re not prepared for, and will constantly be learning new technology skills and effective ways to troubleshoot.

Qualifications:

  • Basic technical knowledge of personal computer hardware, operating system software (Windows primarily), smartphones (iOS or Android) and networking.
  • Excellent communications skills, kind and helpful demeanor when aiding stressed-out employees
  • High level of personal responsibility, dependability, and trustworthiness.
  • Proximity to our Seattle office – must be willing to work >60% of your time in the office
  • Basic TCP/IP networking experience, system administration, and VOIP phone experience are all helpful
  • Able to provide troubleshooting support both in-person and remotely (over video call / chat / screenshare)
  • Fast learner, strong collaboration with your team.

Education & Preferred Skills:

  • BS/AS in Information Technology or similar degree or certificate preferred
  • Organizational skills: Inventory tracking, ticket/task tracking, time management
  • Independent, not afraid to ask questions and learn new skills
  • Desktop support experience a plus
  • Administration skills: Exchange, Office 365, Slack, AWS
  • Writing skills: Emails, Slack messages, writing helpful documentation

Perks and Benefits include: 

  • Medical, Dental and Vision (Company sponsors 100% employee premium, 75% premium for dependents) 
  • 401K with company contribution 
  • Equity in the company 
  • Transportation Stipend/Stipend for Working Remotely 
  • Parental Leave 
  • Generous Paid Time Off