<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities – Trilogy


Customer Support Agent at Hola Cash
Mexico / Remote

Hola Cash is empowering the LatAm public with the convenience, speed and reliability of cutting-edge payments technology that they can trust. 

Through a friendly and intuitive interface, we are empowering our customers to enable third parties to participate in the Digital Economy through our Cash Ambassadors segment - a true LatAm economy disruption.

With customers at the heart of our decisions, Hola Cash is removing barriers, building better user experiences, and providing greater access to financial services in Latin America beginning with Mexico


About the role


The Customer support Agent better known as Customer Hero has a “customer obsessed” mindset, eager to learn and exceed expectations to provide an unforgettable experience for our users. We’re always looking for ways to save customers' experience being Hola Cash representatives across Latin America scope.

Reporting directly to our Customer Support Manager, the customer support team is the face that drives our users' experiences across MX. This team is responsible for ensuring the fastest, easiest and on-time experience for users, validating the day to day operations are optimized, our payment processes serve the needs of our customers, and that it is the preferred choice in the market.

We look for professionals eager to learn, Obsessed with customer experience and open to generate ideas based on deep dive analysis and data. The ideal candidate is a natural self-starter who sees things through from start to finish, and learns from every mistake.

Joining the Customer support team at Hola Cash you’ll have the chance to build something that really matters from scratch, with a talent-powered and supportive team. 


What you'll be doing


  • Working as part of the Customer support team throughout the client's lifetime but collaborating closely with the rest of the teams in the day-to-day to provide them the client feedback and assist customers needs On-time
  • Eager to learn in a constantly changing environment, where accomplish the assigned activities, the adherence to day to day Schedules/working sessions and team meetings are key to the success of the customer support team
  • You are curious and love problem solving. You don’t rest until you find the root cause of issues and love to bring people and data together to find solutions.
  • Empathy is a core value for you. Understanding the what and why behind payment issues is more important than being right. 


Some things we consider critical for this role


  • Have at least 1-2 years of experience in payment customer support
  • Ideally come from a Software business administration background. finance, project management or similar career paths can be considered
  • English intermediate level desirable
  • Excellent communication skills both written and oral