About Lookout 

Lookout is an integrated endpoint-to-cloud security company. Our mission is to secure and empower our digital future in a privacy-focused world where mobility and cloud are essential to all we do for work and play. We enable people, as individual consumers and as employees at the workplace, to protect their data and to securely stay connected without violating people’s privacy and trust. Lookout is trusted by millions of consumers, the largest enterprises and government agencies, and partners such as AT&T, Verizon, Vodafone, Microsoft, Google, and Apple. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, Sydney, Tokyo, Toronto, and Washington, D.C.

About the position

The Design Research Intern will work on the Product Design and Research team, focusing on assisting design research activities in ensuring the creation and delivery of a compelling user experience for Lookout product lines. This is a 4-6-month long contract, with preference given to candidates available to start immediately for 6 months. 

The individual will work closely with UX/Design Researchers and Product Designers to conduct research to identify unmet user needs, explore competitive insights and collect user feedback under the guidance of UX/Design Researchers. A successful candidate will empathize with users, understand research methodologies/data coding and analysis/design foundation, and have a passion for building world-class products. 

Responsibilities

• Work with designers and researchers to validate design concepts, synthesize the research findings and iterate product experience to incorporate user needs into the product development process
• Create frameworks for various research methodologies such as rapid user research/testing, A/B testing, discussion guides for interviews, etc.
• Assist workshop facilitation, interviews, and various research activities
• Create and deliver share-outs on product insights, opportunities, and user feedback.
• Help the team make intelligent decisions on various research (and remote collaboration) tools/platforms/services

Requirements

• Undergraduate or graduate student in the process of obtaining a degree in User Experience Design, HCI, Cognitive Science, Anthropology, or a related field, or equivalent practical experience (graduating between December 2022 and August 2023)
• Critical thinking skills: i.e. The ability to make decisions (or guide team decisions) driven by reason and logic, considering parameters in place and potential consequences of said decisions
• Excellent communication skills to explain goals and project decisions and to ask questions that clarify potential confusion/misalignment
• Essential understanding of user experience, interaction, and information design, including the ability to focus on various levels of ambiguity/specificity as needed
• A portfolio or work samples that include design research projects

Even better if you have

• Passion for Security and Privacy
• Experience with research projects on mobile and/or web application experiences