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Opportunities

Compliance Team Manager at Remitly
Cork, IE

At Remitly, our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to financial services. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

We believe our vision, mission, cultural values and customer-centric people are strategic differentiators for our business. These are not just words; we work hard to embed this philosophy into every aspect of our work.

As a Remitly Compliance Team Manager, you will provide support to our Compliance Team in Cork, Ireland. Your primary focus in this critical leadership role is to build and manage high performing and highly engaged teams. This is achieved through coaching and providing guidance on career development, Remitly cultural values, and individual and team performance, as well as overseeing the team’s daily activities.  You get to create an environment of empowerment for your team, and amazing experiences for your customers. 

The ideal applicant for this role will have previous work experience within the online financial services industry and will be comfortable in an exciting and fast-paced start-up environment  This role is based in our new office in Cork, Ireland.

As Remitly is a globally licensed money transmitter, it must comply with Anti-Money Laundering and Counter Terrorist Finacing rules and regulations.  Remitly is required to monitor transactions, file Suspicious Activity  Reports (SARs) and meet other compliance obligations. You will manage the Compliance Team by working to support the Compliance Officers to identify and submit SAR reports within internal service guidelines and government-mandated timelines in addition to responding to Law Enforcement Requests.

This role holds the Confolled Function designation and therefore candidates must be satisfied they meet minimum requirements of Central Bank of Ireland fitness and probity rules in respect of a CF holder.

 As our Remitly Compliance Team Manager you will:

  • Manage and support team of Compliance Analysts to deliver on service promises effectively and efficiently as individuals and as a team
  • Accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level building strong connections and trust within the team
  • Lead the team's performance management, career development, learning and development, and engagement
  • Communicates transparently in coordination with relevant stakeholders - Customer Success leadership, Site leadership, HR, Program Managers, etc
  • Exhibits exceptional critical thinking, investigative and problem solving skills
  • Regularly assess the efficiency of policies and procedures and recommend effective improvements
  • Responsible for provision of training on compliance related topics, policies, or procedures
  • Prepare management reports regarding compliance operations and progress.against service levels
  • Utilizes business level impact understanding to report on relevant Key Process Indicators (KPI’s)
  • Collaborate and support wider Global Compliance Team and Compliance Officers in meeting compliance related obligations 
  • Assist operations and risk teams with enhancing and developing governance and risk programs
  • Ability to work with a team of managers to meet global goals 
  • Other ad hoc duties as required. 

 Cultural Values:

  • Has passion and experience demonstrating key cultural values
    • Customer Centricity
    • Empathetic Partner
    • Be an Owner
    • Hire and Develop Exceptional People
    • Don't be Afraid to Fail
    • Continuously Improve

You have:

  • Excellent critical thinking, investigative and problem solving skills
  • Business level impact understanding
  • Demonstrates self awareness - seeks and acts on feedback, aware of personal strengths, and has mastery over personal thoughts, feelings
  • Decision Quality - makes sound decisions, relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.
  • Situational Adaptability - picks up on situational cues and adjusts in the moment, and adapts personal, interpersonal, and leadership behavior.
  • Customer Focus - anticipates customer needs and provides services that are beyond customers expectations, uses customer insights to drive and guide the development of solutions, and serves as a strategic partner to build, grow and maintain profitable and long-lasting relationships
  • Optimizes Work Processes - identifies and creates the processes necessary to get work done and seeks ways to improve processes, from small tweaks to complete re engineering.
  • Directs Work - provides appropriate guidance and direction based on people’s capabilities and service standards, holds self and others accountable for results, monitors progress by maintaining dialogue on work and results.
  • Relationship: Builds Teams - establishes common objectives and shared mindset, creates a feeling of belonging and strong team morale, shares wins and rewards team efforts.
  • Develops Talent -  Develops others through coaching, feedback, exposure, stretch assignments, aligns employee career development goals with organizational objectives.
  • Drives Engagement - empowers others and makes each person feel his/her contributions are important.
  • Action Oriented- readily takes action on challenges, identifies and seizes new opportunities and displays a can-do attitude in good and bad times, and steps up to handle tough issues.
  • Communicates effectively - is effective in a variety of communication settings, one-on-one, small, large groups, or among diverse styles and position levels, attentively listens to others and adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization and encourages the open expression of diverse ideas and opinions.

Qualifications:

  • Full schedule flexibility
  • Experience with AML, CTF, KYC and other government policies 
  • Substantive knowledge of applicable compliance issues and requirements 
  • Experience with payments products, services and operations
  • CAMS or BSA/AML certifications preferable
  • Experience either overseeing or directly contributing to operational compliance programs. 
  • Direct experience in either e-commerce, banking or payments processor industries 
  • At least (2) years experience as Team Manager/Lead in customer success, customer protection/fraud prevention or related field preferable 
  • Excellent English communication skill both in speaking and writing 

Our Benefits:

  • 33 days of vacation (including bank holidays)
  • Group private medical insurance 
  • Group pension (6% contributed) + group income protection
  • Continuing education 
  • 3000+ free online courses available

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer