Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched banking product, Passbook. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,400 employees across 9 offices who are growing their careers while having a positive impact on people globally.
The Customer Success team at Remitly is responsible for earning lifetime loyalty and trust from customers by promptly answering their questions and resolving issues with their transactions. As a Data Analyst III on this team, you will work with operations leaders, and data analytics engineers to generate metrics, identify root causes of issues, highlight opportunities for broad spanning improvements and make recommendations to assist the company in developing meaningful business solutions and operational improvements. The quantitative insights you bring will have an out-sized impact on the business. You will report directly to our Senior Manager of Data Analytics. This position is based in Managua, Nicaragua.
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.