<link id='css--app'rel="stylesheet" href="/dist/css/app.min.css"> Opportunities | Trilogy


Operations & Online Customer Support Specialist at Showdigs
Seattle, WA, US / Remote

The Live Operations & Customer Support Specialist calls for a high-bandwidth, meticulously organized individual, who can juggle both issue resolution and concise communication. We are looking for a self-starter who wants to innovate and be part of a dynamic, fast-moving team.

This is a US-based remote position. Working hours are based on Pacific Time Zone, with some flexibility.

**Note: This role will require the ability to flex to off-hour shifts such as mornings, evenings, weekends, and holidays.

What you'll do:

  • Handle inbound issue resolution for Showdigs network of agents, prospective renters, and property managers while maintaining a best-in-class experience in every interaction.
  • Address time-sensitive issues, such as payments, scheduling questions, agent or prospect issues, or troubleshooting by text and phone with tact and the utmost professionalism.
  • Demonstrate strong communication skills and relationship-building.
  • Develop deep expertise in how Showdigs processes, systems, and resources work, and how to use them to drive positive outcomes.

What we expect you to have:

  • 1+ year(s) in online customer experience, customer success, or operations roles.
  • You are experienced in remote working, and are very good at collaborating with your team as well as working independently,
  • You are service-oriented, responsive, and multi-tasker.
  • You are meticulously organized - you can juggle both issue resolution & concise communication.
  • You are a highly motivated self-starter.
  • You have excellent communication and interpersonal skills.
  • You are an innovator - you're not afraid to challenge the status quo.
  • You are a strategic thinker -you love thinking about new opportunities or process improvement.

Why you'll love working at Showdigs:

  • We offer competitive compensation packages, health insurance, paid time-off, and 401(k).
  • We are a group of smart, humble, and goal-oriented people. You can be your authentic self here!
  • We are a technologically and data-driven business.
  • We love solving problems, thinking creatively, and trying new things.
  • We have a smart, experienced leadership team that wants to do it right & is open to new ideas.

About Showdigs:

Founded in 2018 by seasoned entrepreneurs in the Real-Estate space, Showdigs is a Seattle-based technology company passionate about transforming the way people rent apartments. Showdigs is a location-based app that offers property management a software tool alongside on-demand showing agents. Our network of licensed real estate agents provides on-demand showings for prospective renters, making the rental process fast, simple, and cost-efficient for property managers.