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Opportunities

Senior Data Analyst, Implementations at Falkon AI
Seattle, WA, US

At Falkon we're building a revenue growth platform. Our mission is to transform business operations through insights and automation.

Our target customer is go-to-market teams (sales, marketing, customer success and customer support). Falkon's capabilities help them understand their prospect and customer behavior so they can market and sell more effectively to those customers. By combining data analytics with data science, our platform provides powerful tools to solve use cases like:

  • Understanding what marketing/sales tactics are working and what are not
  • Understanding what content is leading to activated, converted and engaged customers
  • Understanding where the sales pipeline is coming from - and what revenue is forecasted for the month and quarter
  • Understanding what rep behaviors are truly making a difference to the sales pipeline
  • Understanding whether the company is on track on meet its revenue targets, and drill down into issues that are holding back revenue
  • Targeting the most likely candidate customers for deal expansion
  • And many more...

 

Our team consists of product, engineering and research veterans from Microsoft, Amazon, Dropbox, Amperity and Zulily.

We are looking for a results-oriented data analyst with prior experience support sales and revenue teams to join Falkon's implementation team and help us deliver the platform to our customers. The day-to-day work includes:

  • Performing data validation - ensuring data in Falkon matches data in customer's systems
  • Writing SQL queries to model specific customer requests
  • Validating implementations and finding/fixing bugs in SQL queries and data transforms
  • Supporting the CSM team in responding to ongoing customer requests for new metrics and reports.
  • Making improvements to existing metrics, reports, data transforms and SQL queries
  • Building custom or personalized reports and presentations to support customer engagement

What you will do

  • Partner with CSM to implement customer tenants and respond to customer requests
  • Lead the quality assurance components of the implementation cycle and partner closely with customer stakeholders to track down data-related questions
  • Debug/fix problems in SQL queries and data models
  • Validate customer implementations for data correctness
  • Power new capabilities by prototyping custom analyses and metrics for our customers
  • Help shape Falkon's culture, and build the workplace of your dreams.

What you will need to succeed

  • 2+ years working in a sales/revenue operations or analyst role
  • Intermediate SQL skills
  • Prior experience with Salesforce reporting and familiarity with B2B SaaS sales processes
  • Prior experience with data analysis tools, such as Tableau, Python, or Power BI
  • Strong attention to detail and interest in driving high quality customer experiences through effective data validation
  • Ability to work on customer-facing projects, delivering data implementations on a deadline
  • A willingness to put in the hard work it takes to make a startup successful.
  • Alignment on Falkon principles - Think big, Deliver results with urgency, Be radically transparent, Follow the golden rule, Get better every day

Very nice-to-haves:

  • Prior experience with Marketing platforms such as Hubspot or Marketo
  • Expert SQL skills and familiarity with data warehousing
  • 1+ year in a customer-facing role
  • Prior experience at a B2B SaaS company
  • Experience working with data ingestion/processing pipelines.

 

If you're interested in rapid career growth, there is no better place to be than Falkon.

Growth comes from Impact x Learning

At Falkon you'll do your best work, develop new skills, learn from the best, discover what technical areas you're truly passionate about and help our customers grow their businesses. If you're interested in starting your own business, you'll get the opportunity to see how a venture-funded business is built from the ground up. As an early and critical member of our growing team you will help shape our business, our processes and our culture.