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Mixed-Methods Product Researcher- Seattle US or Remote at Remitly
Seattle, WA, US

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,200 employees across 8 offices who are growing their careers while having a positive impact on people globally.


About the Role:

You Will:

At Remitly, we want to build the right product and build the product right. We are looking for a full-stack mixed-methods product (UX) researcher to focus on the development of new products and services. Given the surface area of this role, you will be both strategic and executional. You will report to the Director of Consumer Insights, joining a team of four multicultural researchers. You will both lead individual projects and collaborate with others, including fellow researchers, product designers, product managers, and engineers.

  • Design and apply creative methodological approaches to solving business problems
  • Propose well-defined methodologies that take advantage of a variety of data sources
  • Collaborate with designers, product managers, and engineers throughout the whole product lifecycle
  • Create outputs that allow for scale (e.g., behavioral personas, customer journey maps, segmentation)
  • Identify relevant sources of insights that address multifaceted problems
  • Triangulate your findings with other data sources
  • Provide consultation on research methods and best practices so others can conduct their own research
  • Educate and inform others at Remitly about customer insights
  • Contribute to team-wide research projects
  • Travel to our customers (5% travel time)

You Have:

  • 4+ years experience conducting cross-cultural B2C research, with 2+ years of experience in industry
  • A deep foundation in qualitative and quantitative research skills
  • Expertise with primary data collection through qualitative and quantitative methods, including field research, surveys, analysis of secondary data, card sorting and tree sorting, usability testing, user flow mapping, and accessibility testing
  • Experience translating ambiguous customer requirements into clear problem definitions and delivering on them
  • Expertise designing and completing an array of short-, medium-, and long-term projects
  • High proficiency collaborating with and communicating insights to designers, product managers, and engineers
  • Expertise prioritizing and recognizing what will add highest value

Our Benefits

  • Unlimited paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Company contributions to your HSA or FSA plan, if you choose one
  • Employee Stock Purchase Plan (ESPP) available for eligible employees
  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Compensation Details: The starting base pay for this position is typically $99,600 - $124,500. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.