If you have an interest in working in a growing, ever-changing technical environment, read on to learn more about this amazing opportunity. Yes, you will have a checklist of operational tasks that need to be done day-to-day. Every day is a little bit different, with unique opportunities and challenges for you to tackle. You’ll also have the freedom to make Educative better every day. To see your ideas in action.
In this role you will:
Assist with the Author Success program, which includes on-boarding new authors; familiarizing them with our content creation tools; providing feedback on course outlines and lessons; and helping them troubleshoot platform obstacles in their courses.
Manage author expectations and contribute to a high level of satisfaction.
Address author questions and feedback timely; and coordinate with the appropriate Educative teams to address them.
Establish professional effective working relationships across company functions to meet and anticipate author requirements.
Create customised marketing plans or run marketing campaigns for the authors.
Manage backend hand-offs and process inputs for all stages of the course creation process, ensuring timely coordination between author relations, content and marketing teams.
Maintain author success tools ensuring data integrity, accuracy and validity.
Recommend operational improvements to improve efficiency, ensure delivery of high-quality courses, and simplify processes.
Want to become an expert with platform capabilities to effectively guide authors in utilizing platform features in courses.
Become familiar with the payment process and timeline, as well as ensure timely coordination with the payments team.
Demonstrated ability to manage time effectively and juggle multiple priorities resulting in high quality outcomes.
Content Editing experience is a plus.
Must have a high level of professionalism with a strong customer focus
Superior oral and written communication skills
Ability to work with minimal supervision.
Educative is a hands-on learning platform for software developers of all levels. We were founded by industry veterans who understand first-hand the problems developers face staying on the cutting edge of modern technology. Educative's interactive, text-based courses are built to teach you the skills employers are looking for. We provide tools like in-browser coding environments and interview-focused assessments to help you practice as you learn.
Educative is connecting millions of developers worldwide to become a developer, grow their skills, or prepare for an interview.
Our learners rely on us to create engaging courses to get better at their job, find a better job, or experience the joy of learning. With the courses that you create, learners can maximize their success.