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Principal UX Researcher Emerging Markets - Seattle or Remote US at Remitly
Seattle, WA, US

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.


About the Role:

We are evolving existing products and developing a new financial product for customers in emerging markets. We are looking for a full-stack, mixed-methods product (UX) researcher to lead this research initiative. This is a Senior or Principal level IC (individual contributor) role that reports to the Head of Product Research. You will lead individual projects and collaborate frequently with others, including a team of six multicultural researchers, product designers, product managers, and engineers.

You Will:

  • Co-lead product research on emerging markets, especially Mexico, India, and the Philippines
  • Inform the development of a new financial product through well-defined research methods that take advantage of a variety of data sources
  • Interpret findings about customers in emerging markets in actionable ways
  • Collaborate with designers, product managers, and engineers throughout the whole product lifecycle of a 0-1 product
  • Create outputs that allow for scale (e.g., behavioral personas, customer journey maps, segmentation)
  • Triangulate your findings with other data sources
  • Contribute to team-wide research projects
  • Travel ~10% of your time

You Have:

  • 5+ years experience conducting research in industry, of which at least 2 years involve B2C international research in emerging markets (e.g., Mexico, India, or the Philippines)
  • A deep foundation in qualitative and quantitative research methods, including ethnography, surveys, analysis of secondary data, card sorting and tree sorting, prototype testing, user flow mapping, and accessibility testing
  • Expertise scoping, designing, and conducting end-to-end research projects of varying length and complexity
  • Expertise prioritizing and recognizing what will add highest value in developing a new product
  • Proficiency in English and in at least one other language, especially Spanish, Tagalog, or a major language in India

Our Benefits

  • Unlimited paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Company contributions to your HSA or FSA plan, if you choose one
  • Employee Stock Purchase Plan (ESPP) available for eligible employees
  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Compensation Details: The starting base pay for this position is typically $145,000 - $195,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.